Legal
WEBSITE
The website is available at www.marktallowin.co.uk, www.marktallowin.com, www.tallowin.fr, www.tallowin.co.uk and on other URLs. By using the website through these or any other ULRs or by placing an order you are understood to have agreed to these terms. All material on the website (drawings, designs, illustrations, photography, images, written text, logos, trademarks, etc..) is the exclusive property of Mark Tallowin. You may not reproduce, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the website.
INTELLECTUAL PROPERTY
The TALLOWIN trademark is registered in the UK 00002631796 , the EU 013164967 and in the US 90080656. Other trademarks and design rights, whether or not registered, are now and shall remain the property of Mark Tallowin.
ORDERING
This document refers to domestic orders, ie orders to be shipped within the country they were crafted. For overseas orders, please contact enquiry@marktallowin.co.uk. An order is considered placed only when the sum is settled and confirmation is sent to the client. We retain the right to turn down an order. All items shall remain the property of Mark Tallowin until paid for in full.
DELIVERY
Insured delivery to any domestic address is included in the item price of a Core Collection item, fully insured and traceable. For International delivery please enquire at enquiry@marktallowin.co.uk , bearing in mind that customs, import, and other duties may be applied, and are payable by the customer. Please be sure that the address given is correct and that there will be someone trusted to "sign for" the item at that address. Any item "signed for" at the given address will be considered received by the customer, and TALLOWIN cannot be held liable for losses. With gift items, pay special consideration to where the item will be sent. Delays are unlikely, but where they happen, they remain the responsibility of the Delivering Company. TALLOWIN's responsibility for the item finishes upon handing over the item to the shipper/courier.
CANCELLATION / RETURN
To date, after eleven years trading, there have been no cancellations requested and no returns made. This section is intended to clarify the process should this ever arise. My emphasis is on excellent customer service so everything would be done to streamline this process should it ever arise.
-CARTA COLLECTION WALLETS-
Should you wish to cancel an order after payment is made but before the item is shipped, please email for a full refund. Should you wish to return the item after receipt please keep the item in perfect condition in the original packaging and email as soon as possible, at least within 14 days of delivery date. Return claims after this date will not be considered. Please do not return item before first making contact. TALLOWIN will offer a full refund, including original outward shipping, upon safe receipt of the item, in perfect condition, unused and in all undamaged original packaging. Refund will be made within 14 days of agreement to accept the return. All work is made to order, no stock is kept and no 'seconds' or 'samples' are made available to purchase. As such any items accepted for return will need to be in pristine condition. TALLOWIN shall have sole discretion in determining whether the products are in original condition upon return.
-CORE COLLECTION HANDBAGS-
Each of the handbags of the Core Collection are individually made to order, and feature a gold plated brass tag stamped with the unique sequence number, as well as a vellum note hidden within the bag itself. This note includes the following details : Client Name, Sequence Number, Date of Completion, Cryptographic number. As such, each bag is considered an individual and unique commission. Should you wish to cancel an order after payment is made but before the item is completed (before the parchement note is created and stitched in, usually one of the last tasks) please email mt@marktallowin.co.uk. Full refund will then be made direct to the bank account used in the original transfer. If the client paid using another method (eg by Credit/Debit card or Paypal) the refunded sum would reflect the sum received by TALLOWIN after the original transaction fees were applied. Should you wish to return the item after receipt, please keep the item in perfect condition and email as soon as possible, at least within 14 days of delivery date. Return claims after this date can not be considered. Please do not return item before making contact. TALLOWIN will offer a full refund, including original outward postage, upon safe receipt of the item, in perfect condition, unused and in all undamaged original packaging. Refund will be made within 14 days of agreement to accept the return. All work is made to order, no stock is kept and no 'seconds' or 'samples' are made available to purchase. As such any items accepted for return will need to be in pristine condition. TALLOWIN shall have sole discretion in determining whether the products are in original condition upon return.
GIFT
Items are often commissioned on behalf of another as a gift so there are some extra considerations. Please consider which name to give as the final owner as this may not be the client placing the order. This will be reflected in the studio archives and in the parchment note inserted within the bag itself. In the case of an item bought as a gift by one individual to be given to another, the customer shall be considered the first individual who took receipt of the item at the address given. The 14 day period mentioned above begins from the day of expected delivery at given address. Return claims after this date will not be considered.
ALTERATIONS / AMENDMENTS
TALLOWIN retains the right to alter or amend these terms and conditions and may do so by updating the website.